Bookings are essential for all treatments, To fully enjoy
your Ella Bache experience, please arrive 10 minutes prior to your
appointment time. Please note that all appointments over 1.5 hours
require a 50% deposit to secure your booking.
We appreciate 24 hours notice if you need to cancel or
postpone your treatment. The 50% deposit fee for treatment
bookings over 1.5 hours long will forfeit if less than 48 hours
notice is given. If you do not arrive for your booking wihtout
notice, you wil be charged the full amount of the scheduled
treatment and any gift vouchers will be voided.
For your convenience, we accept all major credit cards
and EFTPOS payments of $20 or more. A 3% surcharge applies for
transactions under $20
Should you be running late, we will hold your appointment for 15
minutes provided we hear from you. If you are more than 15 minutes
late, the service will be adapted to the time left and the full
amount will be charged.